Product Reviews
Brother MFC-9320CW
Digital Color All-in-One With Wireless Networking
Average Customer Rating:
Rating Snapshot (68 reviews)
5 stars
25
4 stars
17
3 stars
10
2 stars
6
1 star
10
43 of 68(63%)people would recommend this product.
Customer Reviews for MFC-9320CW
Review 1 for MFC-9320CW
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Worst Printer Purchase EVER!
Date:February 5, 2012
By DKuntzman
from Montgomery, IL
This printer will put you in the poor house! The colors do not last as long as advertised and all three must be replaced at the same time even if they aren't empty (how does that make any sense?). I've owned other laser printers and the color would last 10 times longer. We are just the average sized household that occasionally prints school work and coupons yet the printer is always empty of ink. I regret this purchase everyday.
Expertise: Advanced Amateur
Use: Home (Personal Use)
Brother products owned: 2
1 of 1 found this review helpful.
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Review 2 for MFC-9320CW
Overall Rating:
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out of
5
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Best Printer I've Owned To Date
Date:October 24, 2011
By MikeyLovesApple
from Secaucus, NJ
I'm a small online business owner that's owned many of printers, most of which were inkjet printers. I've owned four inkjet printers: HP, Lexmark, Epson, Canon. I was not 100% happy with any of them so I decided to finally make the move and buy a more expensive color laser jet Brother printer. Long story short, it was the best decision I've ever made. By far this Brother MFC-9320CW is the best printer I've ever owned. The only reason why I don't give it 5 stars is because the scanner driver for the printer has a few issues with scanning in PDF files within the Control Center. I'm calling Brother support to see if the issue has been fixed yet. Scanning from the flatbed, you have to scan each individual document and manual drag them each into your mail application in order to mail all the docs at once. Scanning from the feeder, this is not an issue. I own an Apple and the new operating software Lion 10.7.2 works perfect with the printer. The printer is extremely quite, very fast and the wireless setup it has within the machine works perfect with no connection issues. The picture color quality is better then any of my ink jets. The fax machine works great too. All around an amazing all-in-one printer and I highly recommended it.
Expertise: Advanced Amateur
Use: Small Business (Up to 25 Employees)
Brother products owned: 1
5 of 5 found this review helpful.
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Review 3 for MFC-9320CW
Overall Rating:
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out of
5
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Great All-In-One Device!
Date:October 19, 2011
By Floorfam
from Phoenix, AZ
As a Realtor in Phoenix, AZ, I needed a device with the ability to scan documents without having to baby-sit the machine, as well as a device that could quickly print out quality color flyers and listings, and easily be networked for access from my laptop, iPad, and PC Desktop. The MFC-9320CW is just what I was looking for. This machine performs without any problems. The only downside I can see is that the machine only comes with "starter" toner cartridges that do not last long, and you have to purchase ink shortly after acquiring the printer. This seems to be the case with many all-in-one devices. Otherwise, this is a great all-in-one.
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 4
1 of 1 found this review helpful.
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Review 4 for MFC-9320CW
Overall Rating:
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out of
5
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Not A Cost effective purchase.
Date:October 14, 2011
By SmallMedOffice
from Wash DC, Metro Area
The printer seems to work fine, easy set up and easy scanning features. Doesn't seem to jam frequently and the quality is ok but not the best for a laser. However this product is not cost effective as one would expect for a laser.
Cons:
PRINTER OUTPUT TIME - It appears to calibrate & drums seem to roll alot before it actually spits a printed page. Not as fast as I would expect or have seen of other laser printers. However this was not my biggest concern.
MIS-FEEDING
The top feeder for scanning appears to miss feed quite frequently, pulling multiple pages at once.
The top feeder for scanning appears to miss feed quite frequently, pulling multiple pages at once.
TONER COST - One must expect a higher cost for any laser toner compared to Ink jet. The cost is often outweighed by the high-yield, better print quality, higher quantity and productivity expected of a Laser Printer. However this is not the case for this Model Brother MultiFunction in my experience.
Note per SOL standards of color toner for this model is advertised to yield about 1400 pgs each color (C,Y,M). However, as I have learn't the SOL standard is about one paragraph in double line spacing. So 1400 pg is really about 350 pg of a standard business/office communication letter. (Also Keep in mind to print any color regardless of how primary the color, it uses a percentage of all three colors to create any one shade of color, so 1400 pg each color should be looked as 1400 pg of color all together). This amt can further be affected by the DPI/resolution you chose to print in, so the Higher print quality DPI you choose can easily turn 350 to 200 pgs and less.
Also note this printer requires that you change all the color toner cartridge concurrently even if only 1 of 3 colors is finished. It will not allow you to re-use an already used cartridge regardless of how full it feels. Therefore the cost to change toner is 3 times the cost expected each time.
COST OF OTHER REQUIRED PARTS
This printer also requires you to change the drum units about every 15000 pg. This calculated to a ration of 1:6 times. Therefore for almost every 6 times you've changed toner you will have to change drums. Note the drum cost is a bout 1.5 times the cost of the a toner cartridge and there are 4 drums. Do the Math.
This printer also requires you to change the drum units about every 15000 pg. This calculated to a ration of 1:6 times. Therefore for almost every 6 times you've changed toner you will have to change drums. Note the drum cost is a bout 1.5 times the cost of the a toner cartridge and there are 4 drums. Do the Math.
PRO
This this is a good laser printer for personal use if you want printing with a professional look and you don't have to warrant cost.
This this is a good laser printer for personal use if you want printing with a professional look and you don't have to warrant cost.
Not for business, not even a small one.
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 3
9 of 9 found this review helpful.
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Review 5 for MFC-9320CW
Overall Rating:
(
out of
5
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Pretty good printer
Date:October 11, 2011
By raptor
Not sure why the negative reviews, my printer worked perfectly out of the box and has proven to be very useful. Tired of frequently replacing my inkjet toner, I put down a little more money and got this replacement. I remember now why I prefer laserjets - don't have to constantly worry about running out of ink! Quality, speed and features are definitely worth the small amount of money I paid (1/3 of what my last color laser jet cost). Quit yer whining and be glad you have the ability to even have this sort of product available at this price point. Yeesh!
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 1
2 of 2 found this review helpful.
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Review 6 for MFC-9320CW
Overall Rating:
(
out of
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piece of junk
Date:October 6, 2011
By rwpj
from KY
v e r y slow. loses network connectivity frequently. difficult to load toner. instructions poorly written and poorly marked.
recommend finding something else
recommend finding something else
Expertise: Hobbyist/Enthusiast
Use: Home Office (Business Use)
Brother products owned: 1
1 of 1 found this review helpful.
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Review 7 for MFC-9320CW
Overall Rating:
(
out of
5
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Great item... great price... thanks,,,,,,,!!
Date:September 19, 2011
By Teru
from Gardena Ca
I am very pleased with this purchase. Definitely recommend product!
Expertise: Casual User
Use: Home Office (Business Use)
Brother products owned: 2
1 of 1 found this review helpful.
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Review 8 for MFC-9320CW
Overall Rating:
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out of
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don't bother
Date:September 18, 2011
By mele
it's slow, if it's printing, you have to wait for that copy to finish to print something else. it uses toner like crazy, and you have to buy drums for it.
3 of 3 found this review helpful.
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Review 9 for MFC-9320CW
Overall Rating:
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out of
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Disappointing
Date:September 12, 2011
By Bobki52
from Atlanta, GA
I bought this printer to replace a malfunctioning inkjet printer. I have a Brother HL-2170W, which is an awesome printer, so I assumed that this printer would be a safe bet. I was wrong. First, the good news. The printer was very easy to set up and to get networked. The scan and fax functions are easy to use and work very well. Now for the bad news. It is slow. Printing one or two pages is tedious. My biggest disappointment, though, is the quality of printed photographs. It is poor. Regardless of the paper or the settings, the quality is not as good as that of my old inkjet, not even close.
Expertise: Advanced Amateur
Use: Home (Personal Use)
Brother products owned: 2
3 of 3 found this review helpful.
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Review 10 for MFC-9320CW
Overall Rating:
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out of
5
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Seem very good
Date:September 6, 2011
By teela95
from Philadelphia, PA
My wife and I are enjoying this printer. Only having it for a short time it SEEM to work very good. We only use it for home printing and only limited printing like pictures and some color printing. When we do use it it works very good.
Expertise: Advanced Amateur
Use: Home (Personal Use)
Brother products owned: 1
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Review 11 for MFC-9320CW
Overall Rating:
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cartridge
Date:September 6, 2011
By Zukiez
Happy with the machine, but the low toner indicator is a pain especially with the trial cartridges. Indicates low when there is still plenty of toner in the cartridge.
1 of 1 found this review helpful.
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Review 12 for MFC-9320CW
Overall Rating:
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out of
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Great Printer
Date:September 5, 2011
By 620Man
from Brandywine, Maryland
Best Printer I have ever owned. Will check Brother for all office products from now on.
So easy a "Kid" could hook it up and use it.
So easy a "Kid" could hook it up and use it.
Downside: Big Foot Print
Expertise: Casual User
Use: Home (Personal Use)
Brother products owned: 1
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Review 13 for MFC-9320CW
Overall Rating:
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out of
5
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Jams frequently
Date:August 28, 2011
By Dani
from Baltimore
Quality of print is very good. Manual dupex is terrible as paper jams frequently on second pass through.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 4
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Review 14 for MFC-9320CW
Overall Rating:
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out of
5
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A great printer
Date:August 22, 2011
By Lenny
from Gaithersburg
I like the printer, its quite, compact and fast. It works flawlessly on a wireless LAN and works with MAC OSX and iPhone.
I have an issue with recieving faxes automatically; its not a printer issue. Its my telephone service provider who doesn't support the ability to distinguish voice from Fax.
I have an issue with recieving faxes automatically; its not a printer issue. Its my telephone service provider who doesn't support the ability to distinguish voice from Fax.
I perviously owned a Canon MF8190 which never worked right, I needed to constantly reset the printer, it constantly recycled the drums.
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 2
1 of 1 found this review helpful.
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Review 15 for MFC-9320CW
Overall Rating:
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out of
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Good for ballast!
Date:August 19, 2011
By MsQuim
from MD
This is my second 9320CW purchase in two weeks. Everything works well except the paper handling. The first machine jammed 95% of the times I used the manual feed slot, regardless of the size and weight of the paper. The ADF constantly picked up several sheets at a time. After two weeks of frustration and many tries at educating myself as to the quirks of that particular machine, I took it back and replaced it with another one, thinking the first one was a lemon. Nope. The second one was not quite as bad, but it had the same, consistent jam problem with the manual feed slot. I called Brother and they told me they would send me a new machine but that it would have the same problem! If you need to use the MFS on any regular basis, you would be well advised to choose another machine that has an MFS that holds more than one sheet; that design never gave me a problem with older machines. This machine is very heavy and it is no small task to move it around. I plan to return it, unless I decide to use it to anchor my boat.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 4
1 of 1 found this review helpful.
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Review 16 for MFC-9320CW
Overall Rating:
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out of
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Worst Purchase ever
Date:August 17, 2011
By LeAnne
from Orange Park, Florida
This is an awful machine. It refuses to let you print when it says that you need more black ink. Supposedly you get 2200 copies per black cartridge. After 2 new cartridges and the trial cartridge I had not even gotten up to 1000 copies and it would not let me print. Some bean counter somewhere figured out they could make more money by making people have to buy more cartridges and not letting them have the ability to decide when the copies looked too light to go on. Horrible purchase. Big Mistake!
Expertise: Advanced Amateur
Use: Small Business (Up to 25 Employees)
Brother products owned: 1
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Review 17 for MFC-9320CW
Overall Rating:
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out of
5
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Toner is a huge drawback
Date:August 2, 2011
By msoz45
from Rocky Mount, NC
My law firm purchased this printer after finding that the comparable HP printer did not have a separate feeder for envelopes (which of course makes no sense for an office computer). We were pleased with this machine's performance EXCEPT for the toner issues. I already knew how Brother printers just stop printing when the toner is low, but didn't realize how frequently we would have to change cartridges. The documentation said it would print 2200 pages per B&W cartridge - without clearly indicating that was based on something like 15% of a page. We print about 1100 pages a month, but the B&W cartridge would run out after about 2 weeks. And even though we were printing primarily B&W, when the color cartridges ran out, it shut down the system so we had to buy 3 new color cartridges just to print letters. As another reviewer said, I purchased this machine in part based on the projected cost of cartridges. After one month of these purchases, I took the machine back to Office Depot. A lease of a higher priced machine turned out to be cheaper.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 3
3 of 3 found this review helpful.
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Review 18 for MFC-9320CW
Overall Rating:
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out of
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Good to Great Printer
Date:July 26, 2011
By MSTRCLN
from North Florida
I don't like the front single page feed system 9 out of 10 times I try to use it it gives me a jam alarm. My office took a lightning strike down the phone line and I lost my extension out let on this printer, but ever thing else works fine. the toner seems to run out quick. I use the wireless connection and every once and a while a page prints out in nonsense as if it lost the data.
Expertise: Casual User
Use: Home Office (Business Use)
Brother products owned: 5
1 of 2 found this review helpful.
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Review 19 for MFC-9320CW
Overall Rating:
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out of
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What is up with the ink toner???
Date:July 10, 2011
By InsuranceProfessional
I have to say this MFC has reduced my time in printing and scanning. The functionality is great, but what is up with the ink toner??? My decision to purchase this printer was directly related to the cost of the toner cartridges. After my purchase I have come to learn this MFC will not even scan once a toner cartridge is low. I must say this is without question price gouging since I know the cartridge is not out!!
In my business if I were to try to pull something like that on one of my customers I wouldn't have any customers. The printer has great functionality but there is so much more in deciding what printer to purchase and the ink toner is one of them. I will not purchase my next printer from Brother.
8 of 8 found this review helpful.
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Review 20 for MFC-9320CW
Overall Rating:
(
out of
5
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BEST investment for this grad student
Date:June 7, 2011
By Beth
from Tennessee
I bought the Brother MFC-9320CW about 1 year ago before starting my second year in graduate school. My first year was spent printing an outrageous amount of papers. I used 4-8 inkjet cartridges per week and always seemed like I was always waiting on something to finish printing when I was using inkjets. All of that printing was extremely expensive and required a lot of time to sit and wait when I used inkjet printers.
Everything changed for the better when I installed this printer last year. Setup is easy. The CD that came with the printer didn't support Windows 7 OS, so I had to get it online from the Brother website, which is easy to do. It's easy to set up to connect to a wireless home network. It remembers the network, so setup once you're done. It allows page-by-page scanning/faxing/copying using the flatbed scanner or it has a document feeder on top if you need it for multiple pages. When scanning, I like that it automatically prompts me to choose where to send the scan (such as to email or to my PC), which also determines the file type that it's saved as. It's fast enough that I never feel like I'm waiting. The standard paper tray that is included holds plenty of paper, and I've NEVER had a paper jam. It uses 4 different toners, which may seem expensive when you compare the prices with inkjet cartridges. Instead of changing inkjet cartridges 20 or more times a month, I have changed each toner only twice in the last year, though. I always keep 1 of each color on-hand because when one gets low, it will nag you on-screen constantly until you change it. I just cannot say enough positive things about this product. I do not print photos, so I cannot comment on that.
Quality is good. Speed is good. Setup is easy. Maintenance is easy and much less time-consuming than with my prior inkjets. Price is moderate, but it has been worth every penny for me.
All of the drivers & info you'll ever need relating to this printer can be found here: http://welcome.solutions.brother.com/BSC/public/us/us/en/model_top/colorlasermfc/mfc9320cw_all.html?reg=us&c=us&lang=en&prod=mfc9320cw_all
Expertise: Casual User
Use: Home (Personal Use)
Brother products owned: 3
2 of 2 found this review helpful.
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