Product Reviews
Brother MFC-9325CW
Digital Color All-in-One With Wireless Networking
Average Customer Rating:
Rating Snapshot (126 reviews)
5 stars
54
4 stars
40
3 stars
15
2 stars
10
1 star
7
98 of 126(78%)people would recommend this product.
Customer Reviews for MFC-9325CW
Review 1 for MFC-9325CW
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Very Happy
Date:June 13, 2012
By ITProfessional
from New Jersy
Have this printer for a few months now and very happy with it. Not a single problem. Wanted a laser all in one that I could leave on all day since everyone in the house prints to it. The low energy usage when in idle was a big reason for picking this printer. The best part is it is silent when idle so can leave on all of the time. Startup time to first page is good and print speed is very good.
Expertise: Professional or Expert
Use: Home (Personal Use)
3 of 4 found this review helpful.
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Review 2 for MFC-9325CW
Overall Rating:
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out of
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RMA
Date:April 21, 2013
By SAIPANCOMPUTER
from SAIPAN, MP
It was good that we have call you because we got our 2 units for RMA. The only thing is we keep on calling for follow-up. and I hope you can have an email sending to customers for the status of RMA.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: More than 5
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Review 3 for MFC-9325CW
Overall Rating:
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out of
5
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Nice All-In-One Printer!
Date:April 17, 2013
By Phillip
from Cape Canaveral, FL
The Brother MFC-9325CW has been an excellent All-In-One laser printer. It was easy to setup and functions well with my home wireless network. I print from numerous devices (cell phone, iPad, laptop and desktop computers) without compatibility issues. I highly recommend this Brother printer!
Expertise: Advanced Amateur
Use: Home (Personal Use)
Brother products owned: More than 5
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Review 4 for MFC-9325CW
Overall Rating:
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out of
5
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Good machine with annoying low toner warning
Date:March 27, 2013
By BarryW
from Harford County, Maryland
We use our MFC-9325CW in a home-based business environment. Pluses include: relatively low price, easy setup, including adding to our network, speedy printing and scanning, second slot in the front of the machine for nonstandard paper/envelopes (a handy feature which our older machine lacked). Color printing is acceptable, and B&W printing is excellent. The only issue we have had with poor print quality, when the printer began printing a vertical yellow stripe down the side of the page, I traced back to a bad off-brand recycled toner cartridge. Since replacing the bad cartridge with a Brother OEM cartridge, we haven't had any more problems. Recently we had to buy a Win 8 machine and found that we couldn't install the scanning functions. This required a call to tech support, who were very helpful. Turned out the Control Center software was not compatible with Win 8. This was fixed within a couple of weeks, as promised, and we downloaded the new drivers, which work perfectly.
Negatives: The Control Center software is takes a bit of time to learn. For anyone who is a bit less tech savvy there are tabs for 'Scan' and 'Custom Scan' that the user can use to scan without having to dig much into the configuration. Changing the scan settings is not as intuitive as it could be, and figuring out the default folder for saving scanned files takes a bit of digging. The toner cartridges, which are a bit pricey, don't print a lot of pages before the utility program will start warning about low toner. With four cartridges total (black, red, yellow, and cyan), it seems as if the printer is constantly warning me to "have a replacement cartridge available." In my experience, you can still get another 50 pages or so before replacing the old cartridge.
Negatives: The Control Center software is takes a bit of time to learn. For anyone who is a bit less tech savvy there are tabs for 'Scan' and 'Custom Scan' that the user can use to scan without having to dig much into the configuration. Changing the scan settings is not as intuitive as it could be, and figuring out the default folder for saving scanned files takes a bit of digging. The toner cartridges, which are a bit pricey, don't print a lot of pages before the utility program will start warning about low toner. With four cartridges total (black, red, yellow, and cyan), it seems as if the printer is constantly warning me to "have a replacement cartridge available." In my experience, you can still get another 50 pages or so before replacing the old cartridge.
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 3
1 of 1 found this review helpful.
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Review 5 for MFC-9325CW
Overall Rating:
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out of
5
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Fast; Versatile; Manual Feed Awful; Skimpy Toner
Date:March 16, 2013
By flashmem
from Memphis
I selected this printer due to two features that were important to me. One is a disappointment.
(1) It was very easy to connect to my wireless network, and it works with a wide range of Mac operating systems, from 10.4 to 10.8. My older computers as well as my new one can use the same printer. This makes me very happy.
(2) It has a straight-through paper path. I can use heavier paper or label stock and lessen the risk of labels peeling off the page and getting stuck inside the printer. This feature has been a great disappointment. It's very tricky to feed paper into the manual feed slot and not have the printer tell me BEFORE any paper has entered the printer that there is a paper jam. It instructs me to remove all the toner cartridges and start over again. This isn't necessary. Lifting an access door to the cartridges and closing it again is all that's necessary, but this rigamarole really slows down your print job. Manual feed works correctly less than 20% of the time. When it does actually accept the paper, it often gets pulled through crooked despite my best efforts to feed straight through the adjustable guides. Print is skewed on the page. This makes me very unhappy.
I have not tried the fax capabilities, but scanning and photocopying are a breeze. The color output is excellent. The printer is very fast to accept and complete a print job.
I haven't used it long enough to know how long the EXPENSIVE toner cartridges will actually last. Brother doesn't supply FULL toner cartridges with the printer; they are "starter" cartridges which limit how many pages you can print before they run out of toner. A set of four toner cartridges costs nearly as much as the printer.
I'm a retired educator. The Brother MFC-9325CW gets a grade of B.
Expertise: Professional or Expert
Use: Home (Personal Use)
Brother products owned: 1
1 of 1 found this review helpful.
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Review 6 for MFC-9325CW
Overall Rating:
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out of
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Economical workstation
Date:March 15, 2013
By Carliv
from Modesto, CA
Does a good job for a basic light use copier. Toner replacement cost is acceptable.
Only draw back is inability to duplex print pages.
Only draw back is inability to duplex print pages.
Expertise: Advanced Amateur
Use: Small Business (Up to 25 Employees)
Brother products owned: 3
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Review 7 for MFC-9325CW
Overall Rating:
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Mixed
Date:March 15, 2013
By RickH
from San Jose, CA
Great at printing. Not so good at scanning. Does not work for single pafe feeding. Obnoxiosly loud.
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 1
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Review 8 for MFC-9325CW
Overall Rating:
(
out of
5
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Wonderful Printer
Date:March 14, 2013
By ccamp44438
from Southside, Alabama
Easy to connect to computer. Wireless. All components work well.
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 2
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Review 9 for MFC-9325CW
Overall Rating:
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out of
5
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Can't change things
Date:March 11, 2013
By Jagg
from Oregon
I did not purchase the MFC-9325CW to be a FAX Machine. It has an automatic default to that function and to change it appears to be a Technician Software Change. So unless you pay a Maintenance Fee you can not change the default to Copy and it will always revert to FAX when idol. Not everyone wants a Fax machine and the other features are nice. Would like to see the Scan Feature go to PDF instead of picture. WiFi does no work well for wireless printing.
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 1
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Review 10 for MFC-9325CW
Overall Rating:
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out of
5
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Date:March 11, 2013
By Phil123
from New York, NY, Florida
A great Multifunction Wireless Color Laser printer at a great price. This is the fourth Brother wireless color laser printer that I have purchased and all have been wonderful.
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 4
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Review 11 for MFC-9325CW
Overall Rating:
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Love my Brother printer
Date:March 11, 2013
By Skarla
from Houston, Tx
I had an older version of this, which was a workhorse, for 8+ years, but was only b&w. have gone thru numerous inkjet printers. Hate them. Almost switched brands because of lack of use from iPad, but I found an app, that allows printing from iPad, so I am a very happy camper!
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 2
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Review 12 for MFC-9325CW
Overall Rating:
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out of
5
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Brother failed on this Machine
Date:March 9, 2013
By Father
from CA
Feeder to scan feeds at an angle so all scans or copies sent thru the feeder come out at an angle never stright. Copies/printer are slow for a Laser Jet and copies come out bent rathe than stright and crisp. I highly question the 1400 page per cartridge claim. In first two months have spent more than half of cost of machine on cartirdges. Brother should give this machine away at the cost of cartiridges
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 1
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Review 13 for MFC-9325CW
Overall Rating:
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out of
5
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Outstanding value and quality
Date:March 8, 2013
By Irish
from Enon, Ohio
We are extremely pleased with this purchase. Top quality, very reliable machine. Just two issues... First, setting up the unit to fax...not happy with this. Everything else has been so easy, but this feature is very weak. Second, it eats toner! I read those toner reviews before I purchased, and am surprised how much toner and how fast it is consumed.
Overall, outstanding value.
Overall, outstanding value.
Expertise: Advanced Amateur
Use: Home (Personal Use)
Brother products owned: 2
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Review 14 for MFC-9325CW
Overall Rating:
(
out of
5
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difficult single sheet feed
Date:February 5, 2013
By pondguy
You have about a 50/50 chance of getting a single sheet to feed from the front. When it does not feed you have to remove the sheet and reset the printer by opening and closing the cartirdge cover wasting several minutes of time. Print quality is good but nothing fantastic.
Expertise: Advanced Amateur
Use: Small Business (Up to 25 Employees)
Brother products owned: 2
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Review 15 for MFC-9325CW
Overall Rating:
(
out of
5
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Great Investment
Date:January 31, 2013
By LADVU
Affordable all-in-one color laser for small business requiring quality laser output, BW and color, small footprint, copier and fax capabilities. Manual feed slot only accommodates one sheet at a time and at times doesn't grab the sheet resulting in a paper jam error - seems to happen when I'm in a hurry. Patience is the key with the manual feed slot. Love the that the toner cartridges are individual colors so you only have to purchase the one that is low. Easy to set up. Wireless capabilities is an added benefit. Uses standard paper.
1 of 1 found this review helpful.
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Review 16 for MFC-9325CW
Overall Rating:
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out of
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Mostly good
Date:January 24, 2013
By Luthien
from PA
The printer works pretty well overall.
The good: the wireless setup was easy and seems to work properly; there are quite a few printer preference options available; it doesn't take long to warm up and start printing; the tray holds a decent amount of paper (for a home, at least) and is easy to refill; haven't had any paper jams; reasonably quiet and sturdy machine.
The frustrating quirks are: the menus and settings are confusing and not terribly user friendly; the black printing is clear, but I would prefer it to be a little darker on the darkest setting. At least the toner doesn't dry out like ink in color inkjet printers tend to do if not used on a daily basis.
The good: the wireless setup was easy and seems to work properly; there are quite a few printer preference options available; it doesn't take long to warm up and start printing; the tray holds a decent amount of paper (for a home, at least) and is easy to refill; haven't had any paper jams; reasonably quiet and sturdy machine.
The frustrating quirks are: the menus and settings are confusing and not terribly user friendly; the black printing is clear, but I would prefer it to be a little darker on the darkest setting. At least the toner doesn't dry out like ink in color inkjet printers tend to do if not used on a daily basis.
Expertise: Hobbyist/Enthusiast
Use: Home (Personal Use)
Brother products owned: 2
1 of 1 found this review helpful.
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Review 17 for MFC-9325CW
Overall Rating:
(
out of
5
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Stay Away
Date:January 23, 2013
By Gabe
from New York, Ny
This is now my second Brother laser printer. The first was not a multi-function, but "tired out" after 5 months. By this, I mean it would no longer feed paper of any sort through the tray, but would jam unless the back door was open. Eventually this died, and produced poor coloring.
This model was purchased for office use in August 2012. It is now January 2013, and the printer is useless. Both scan capabilities no longer work, a similar jamming issue is present (1 in 4 sheets jam in the rear), and now coloring is completely off (I only used brother toner, as recommended).
Troubleshooting was completely ineffective, and I have waited on hold for over 30 minutes 4 times to try to speak with a human being. Nice to know that after spending 450 dollars on a machine that you then have to spend $280 on toner everytime has such great customer support. Seriously, the frequency with which you must buy over-priced toner for their products is enough to employ half of a call center, but apparently customer satisfaction is not priority for Brother.
After all my troubles with Brother, I would never recommend anyone buy one of their machines. Not only does product quality lack, but customer support and pricing is completely horrible.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 2
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Review 18 for MFC-9325CW
Overall Rating:
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out of
5
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So far so good
Date:January 6, 2013
By Slicksleeves
from Orlando Florida, land of sunshine
I bought this to replace a multi-function inkjet, which kept clogging. Since I have had good service from my other Brother printers, buying another one was a no brainer. The print is adequate for my home office, easy to setup with a usb connection and share with my laptop. The print quality is good for reports, both color and b/w, but I would not rely on it for photo quality. I did buy the extra memory to speed up the printing process.
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 4
1 of 1 found this review helpful.
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Review 19 for MFC-9325CW
Overall Rating:
(
out of
5
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Date:January 6, 2013
By RealEstateAgent
I bought the color laser all-in-one for business. It has met all my expectations except one. It is not compatible with Windows 8 software on my new laptop so I cannot operate wirelessly, which is one reason I upgraded my printer when I upgraded my computer. I still have to use a USB2 cable. I hope Brother will upgrade so that I'll be able to print wirelessly.
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 1
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Review 20 for MFC-9325CW
Overall Rating:
(
out of
5
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Great Copier
Date:January 4, 2013
By family6
from milwaukee Wi
Tired of changing ink every 3 months on our old copier. This ink lasts forever and never dries up. Wireless feature allows us to put it out of site as well. Very nice!
Expertise: Casual User
Use: Home (Personal Use)
Brother products owned: 1
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