Product Reviews

Brother MFC-8690DW

High-Performance Laser All-in-One with Wireless Networking and Duplex
Average Customer Rating:
3.6 out of 5
 out of 
Open Ratings Snapshot
Rating Snapshot (5 reviews)
5 stars
4 stars
3 stars
2 stars
1 star
3 of 5(60%)people would recommend this product.
Customer Reviews for MFC-8690DW
Review 1 for MFC-8690DW
Overall Rating: 
5 out of 5
( 5 out of 5 )
Does all I would want
Date:June 18, 2012
I have been using the MFC 8690 for about a year, purchased at Costco. This printer has done all I asked for and more. I networked the printer, but mainly print wirelessly. I love that I can print front to back and make any mail that I send cheaper. Scanning is easy, and it prints and sorts very fast.
6 of 7 found this review helpful.
Review 2 for MFC-8690DW
Overall Rating: 
5 out of 5
( 5 out of 5 )
Great MF despite install issues
Date:February 6, 2012
from Cleveland, OH
I had a Brother 8860 for years which continued to work great until I got Windows 7. There was no driver for Windows 7 scanning, so I had to replace it.
This printer set up very easily, with the exception of the scanning software. First, the old Paperport software (version 10SE) would not uninstall. I had to go to the Nuance site for a "remover tool". Then I installed from the Windows 7 CD, but kept getting fatal errors when starting the Paperport (now 11SE) application. I finally purchased a full version of PaperPort this weekend that worked.
Today I called Brother, uninstalled the purchased version and installed directly from the CD, but from the Paperport/Programs directory. This fixed the issue and I will return the full Paperport version.
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 3
1 of 1 found this review helpful.
Review 3 for MFC-8690DW
Overall Rating: 
5 out of 5
( 5 out of 5 )
Date:October 22, 2011
from Chico Ca.
My wife and I are both in school and print all the time. We were going through ink every month with an inkjet. With the pricing for this toner online I estimate we will pay about one penny per print with this new machine. Plus I now have an app on my android that lets me print from my phone! I can also scan directly to my phone from the scanner. How awsome !
Expertise: Hobbyist/Enthusiast
Use: Home (Personal Use)
Brother products owned: 1
1 of 1 found this review helpful.
Review 4 for MFC-8690DW
Overall Rating: 
2 out of 5
( 2 out of 5 )
MFC-8690DW (scanner portion)
Date:November 1, 2012
from California
I purchased mainly for the scanner. The scanner portion IS HORRIBLE! I love Brother products and the rest of the machine is OK. the manual does not cover scanning. Stupid. I spend HOURS figuring it out. Still, even with the help of customer service, the scanned image wouldn't print out dark enough. It copys the original perfectly, however, it only prints the scan of the image 50% lighter. No matter what resolution you scan it or print it – each looked the same. I had to take the scans into Photoshop to darken.
The scan menu is very confusing. Defaulted to bitmap. You had to go into another screen, then another screen, then another screen – just to scan a pdf.
The multi page option is very nice, but some of the pages were slightly off.
Very labor intensive.
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 5
1 of 2 found this review helpful.
Review 5 for MFC-8690DW
Overall Rating: 
1 out of 5
( 1 out of 5 )
Gawd......what an awful printer
Date:February 3, 2013
By I have to give it one star? Doesn't play nice in the sandbox with Windows 8. Can't set it up on Windows 7 either. Would love to throw it off the roof and buy an HP. This will be the LAST Brother purchase.
Expertise: Advanced Amateur
Use: Small Business (Up to 25 Employees)
2 of 3 found this review helpful.