Top Rated Product
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Brother IntelliFax-2820
Small Office/Home Office Laser Fax
Average Customer Rating:
Rating Snapshot (47 reviews)
5 stars
32
4 stars
5
3 stars
4
2 stars
5
1 star
1
39 of 47(83%)people would recommend this product.
Customer Reviews for IntelliFax-2820
Review 1 for IntelliFax-2820
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Fantastic Fax
Date:August 23, 2011
By AuntC
from Washington State
This is the best fax machine I have ever had, and my first laser fax. I would never go back to the cartridge type again. I use it for personal and small business. Copies and faxes print clearly. Have had no problems with paper jams. It comes with two paper trays (a lot of the new fax machines don't supply paper trays). I replaced another brand I had only had for three months with this machine. In the past I have always purchased the other brand but was disgusted with my last purchase and tried Brother. It was one of the best decisions I have made. It's a little loud but I actually like the sound. It is a solid and sturdy machine. I'm very pleased with my purchase and would tell anybody to buy one. Thank you Brother.
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 2
6 of 6 found this review helpful.
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Review 2 for IntelliFax-2820
Overall Rating:
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out of
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Great Choice
Date:April 2, 2013
By JAC1
from Shreveport, La.; Hyattsville, Md.
Very reliable, clean and sharp prints. Very cost effective.
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 3
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Review 3 for IntelliFax-2820
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not happy with it
Date:February 12, 2013
By larrs
from Ohio
I had a hard time getting this installed using Windows 8 I had at go through Microsoft and also brothers to help get this loaded onto my computer. This cost me extra money going to Yogi for help. I'm still not sure whether the Fox machine works or not. Right now I burned out with it but when I get enough energy to deal with it I would have to go back with brother to help me get the fax machine work ing
Expertise: Casual User
Use: Home (Personal Use)
Brother products owned: 1
0 of 1 found this review helpful.
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Review 4 for IntelliFax-2820
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Great little machine
Date:February 4, 2013
By RickT
from Greenwich, CT
This is the 4th fax machine I have owned. Wish it had been the first. It's quiet, efficient, quick and has great print quality. Setup was very simple and programming was a breeze. It worked the first time flawlessly and has continued to do so without a glitch.
Expertise: Hobbyist/Enthusiast
Use: Home Office (Business Use)
Brother products owned: 3
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Review 5 for IntelliFax-2820
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fax machine
Date:January 17, 2013
By sunshine1
from FL
The machine is dependable, but is not good for medium to high volume.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 4
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Review 6 for IntelliFax-2820
Overall Rating:
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good workhorse
Date:January 14, 2013
By MajB
We have had one for years, a real work horse-with things constantly going in & out on it. You do hear it make a little whir when it starts, but not annoying in my opinion & I sit near it. There has been a problem now & the sending to a particular office but they have problems with other offices sending to them whether on Sure West lines, Comcast phone lines, or others, all with other faxes, so I do not think it is a problem with our Brother 2820. The only 2 things I feel it misses is being able to set the re-dial function for more than one re-try in 5 minutes, which is often inadequate, or for a longer duration between tries, and it is cumbersome to change the setting from whether you want a receipt printed for your transmission or not- a one-button change would be nice, to save paper. I haven't seen any other machine that sounds any better or has better reviews- particularly for $ so I will be buying another. I can not rate service- any problems I had were solved in forums- like the machine sometimes saying it needed new drum when it did not- simple re-set to do, but this should be in the manual as it happens every so often.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 1
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Review 7 for IntelliFax-2820
Overall Rating:
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out of
5
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Best Fax machine
Date:January 3, 2013
By kweb
from Arnold, MO
The fax we purchased has been such an improvement from our former fax. It is very user friendly. Thank you.
Expertise: Professional or Expert
Use: Medium Business (26 to 999 Employees)
Brother products owned: 1
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Review 8 for IntelliFax-2820
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Winner Winner Chicken Dinner
Date:December 28, 2012
By LindaTax
from Pittsburgh PA
Hands down - the best stand-alone fax machine I've ever used. Steady companion in my small tax/law office for over 10 years. Easy to use - good reports - inexpensive to operate - value and quality are all imporant features of this machine. Don't hesitate to buy one for your office or home.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 3
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Review 9 for IntelliFax-2820
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2820
Date:December 27, 2012
By beacon
from South Carolina
WAs very pleasd with product and as a fax it is still a good machine but with in a few weeks of using it the port where u input your computer cable to use as a printer went out which is a bit upsetting
Expertise: Advanced Amateur
Use: Small Business (Up to 25 Employees)
Brother products owned: 3
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Review 10 for IntelliFax-2820
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nothing special
Date:December 26, 2012
By officefaxmachine
from louisville, ky
The main issues with this fax are the feeder and the part that catches the papers when they are faxed. For some reason when I fax papers, the machine constantly pushes the previously scanned pages into the floor. Its a little frustrating. It also double feeds papers through the scanner quite often. Operation is easy though
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 2
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Review 11 for IntelliFax-2820
Overall Rating:
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out of
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Just the FAX
Date:December 26, 2012
By ITinYpsi
from Ypsilanti, Michigan
Been running about 6 months since purchase. No problems with paper feed and printing. FAX works on our PBX system. Had to change setting to 9600 baud.
Expertise: Advanced Amateur
Use: Medium Business (26 to 999 Employees)
Brother products owned: More than 5
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Review 12 for IntelliFax-2820
Overall Rating:
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out of
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So dependable
Date:December 26, 2012
By Marys
from Tulsa, OK
I have 4 of these for our medical practice. They are great!
Expertise: Professional or Expert
Use: Medium Business (26 to 999 Employees)
Brother products owned: 5
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Review 13 for IntelliFax-2820
Overall Rating:
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out of
5
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very happy with product
Date:December 25, 2012
By mindfull
from New York, NY
durable, easy to use, reliable and excellent performance.
Expertise: Advanced Amateur
Use: Small Business (Up to 25 Employees)
Brother products owned: 5
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Review 14 for IntelliFax-2820
Overall Rating:
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Working Fine
Date:December 25, 2012
By 98Maine
from Brunswick , ME
Had it for a year, under light use it works exactly as it should. Easy to set up, allows pass through for phone/answering machine, with line splitter sends/receives on a single line. The copier function is faster than I expected. I like this machine because I don't have to worry about or mess with it. It just works w/o drama.
Expertise: Casual User
Use: Home Office (Business Use)
Brother products owned: 2
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Review 15 for IntelliFax-2820
Overall Rating:
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great machine
Date:December 25, 2012
By aviator
I have two of these machines that I use in business. They function just great. The only negative comment would be the small display window. It could be a bit larger and brighter. Difficult to read in low light.
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Review 16 for IntelliFax-2820
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Intellifax 2820
Date:December 25, 2012
By BrotherfaxCaliWoman24
from Chatsworth, CA
In general, the fax and copying work okay. The main problem is that the papers fly out of the machine like a cartoon! If I am not in my office, I have to waste time coordinating all my papers. Precious time that I need for my work. I have never had this problem with a Brother fax before. I also have to "hand feed" papers one by one or they stick together. (It reminds me of the old days, 20 years ago).
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 1
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Review 17 for IntelliFax-2820
Overall Rating:
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out of
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Exceptional Value
Date:December 24, 2012
By RXA777
from Houston, Tx. area
I'd say this model separates the little deskphone models from the "bigger boys". Set-up instructions are easy to follow. This unit is very easy to use and produces excellent work, both fax or copy. I've used the smaller (what I call desk phone models) units and can definately see a more "professional" feeling about using this model at home. I highly recommend this model for it's obvious quality and dependability.
Expertise: Advanced Amateur
Use: Home (Personal Use)
Brother products owned: 2
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Review 18 for IntelliFax-2820
Overall Rating:
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Only one thing needed
Date:December 24, 2012
By reddog1
A small document carrier should be provided to prevent jamming and to ensure an even feed when inserting the original. I made my own carrier by using 9-point light weight cardstock (cut down from a file folder). You then take Scotch Post-It Removeable transparent tape and the small document (check, cash register receipt, or any small or delicate paper) and attach it to the carrier with the removeable tape. This works very well, but a small document carrier is an item which should already be included in the box since the machine does not have a lift up top for books, magazines, etc. and this type of machine is for feeding the originals in and not placing them on a glass top. Other than that, if you only need black print this machine beats inkjet any day of the week. It also makes a good printer when you go to the site and download the drivers.
1 of 1 found this review helpful.
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Review 19 for IntelliFax-2820
Overall Rating:
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out of
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Great performance
Date:December 24, 2012
By Susan
from MI
A lot of features for the price. Set up was a little more complicated then expected.
Expertise: Casual User
Use: Home (Personal Use)
Brother products owned: 1
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Review 20 for IntelliFax-2820
Overall Rating:
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out of
5
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Great Value and Function
Date:December 24, 2012
By ANROC1945
from Ocala, Florida - Home Office
Excellent value for the money. Very reliable. Low
cost of operation.
cost of operation.
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 4
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