Top Rated Product
Product Reviews
Brother IntelliFax-2820
Small Office/Home Office Laser Fax
Average Customer Rating:
Rating Snapshot (10 reviews)
5 stars
8
4 stars
0
3 stars
1
2 stars
1
1 star
0
8 of 10(80%)people would recommend this product.
Customer Reviews for IntelliFax-2820
Review 1 for IntelliFax-2820
Overall Rating:
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out of
5
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Fantastic Fax
Date:August 23, 2011
By AuntC
from Washington State
This is the best fax machine I have ever had, and my first laser fax. I would never go back to the cartridge type again. I use it for personal and small business. Copies and faxes print clearly. Have had no problems with paper jams. It comes with two paper trays (a lot of the new fax machines don't supply paper trays). I replaced another brand I had only had for three months with this machine. In the past I have always purchased the other brand but was disgusted with my last purchase and tried Brother. It was one of the best decisions I have made. It's a little loud but I actually like the sound. It is a solid and sturdy machine. I'm very pleased with my purchase and would tell anybody to buy one. Thank you Brother.
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 2
3 of 3 found this review helpful.
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Review 2 for IntelliFax-2820
Overall Rating:
(
out of
5
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Good Machine, Bad Fax Redial
Date:August 4, 2011
By FAXMASTER
from Cincinnati, Ohio
This machine is a very nice multi purpose machine, it makes good black and white photo copies, good quality prints, and is fairly fast. Faxed copies are clear, speed dial options are good.
My machine is used mostly as a stand alone fax, the one complaint I have about it is that when the fax line that you are faxing to is busy the machine will only redial once after 5 minutes. This is a very frustrating feature. In my mind and on my previous HP fax machine the machine would redial multiple times or indefinitely until the fax went through.
Instead after 1 redial it prints a report that the line was busy with the time and number you were trying to fax. However if several different faxes were sent to that same number in a short amount of time (which is frequently the case with this machine) you have no way of determining which faxes went through and which were terminated after the second attempt.
This is very frustrating as I am frequently faxing several different documents to the same corporate location in a short amount of time and have multiple people using the machine, since the corporate office receives and sends hundreds of faxes each day their line is frequently busy.
The machine should have been set up so it would dial repeatedly until the fax went through or you should be able to set the number of times this machine redials.
It is especially frustrating if you are trying to fax something and leave the office. You have to stand there and wait to verify the fax went through, and if it is busy you have to wait 5 minutes or manually push the redial button. If the document is important and you are in a hurry you can not trust the fax will go through because if you leave and the fax on the other end is busy on the second attempt the machine simply quits trying to send the fax.
This is a major design flaw and prevents me from rating this machine any better than average.
This might be an ok machine for home use but I would never purchase this machine if I was sending faxes to a machine that is frequently busy.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 3
3 of 3 found this review helpful.
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Review 3 for IntelliFax-2820
Overall Rating:
(
out of
5
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BEST PURCHASE PRICE EVER
Date:April 3, 2011
By COOLBREEZE
from TINLEY PARK, ILLINOS
WE LOOKED AT EVERY FAX ON THE MARKET AND THIS INTELLIFAX-2820 WAS THE BEST ONE ON PRICE AND EASY TO USE AND SET UP.
MAKES GREAT COPY'S VERY FAST.
I AM VERY HAPPY WITH THIS MACHINE
MAKES GREAT COPY'S VERY FAST.
I AM VERY HAPPY WITH THIS MACHINE
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 1
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Review 4 for IntelliFax-2820
Overall Rating:
(
out of
5
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Brother Intelli Fax 2820
Date:December 22, 2010
By Savage
from Warwick, RI
Worked well since I bought it several years ago then without warning papers constantly jam. No longer usable.
Expertise: Casual User
Use: Small Business (Up to 25 Employees)
Brother products owned: 3
2 of 3 found this review helpful.
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Review 5 for IntelliFax-2820
Overall Rating:
(
out of
5
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Fantastic Fax Machine
Date:October 26, 2010
By plumbloco
from Kennett Square, PA
FINALLY!!!! A fax machine that really works. I have had several fax machines over the years and this is by far the best one I have ever owned. I just needed a plain fax machine, no other gadgets attached for a dedicated fax line. This one works great. It's easy to use and makes great copies. It holds a large quantity of paper in the drawer. I especially like that it scans and memorizes documents to be faxed. I have had no problems with the paper feed (as I have had with others). I have absolutely no compaints.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: 2
4 of 4 found this review helpful.
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Review 6 for IntelliFax-2820
Overall Rating:
(
out of
5
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Very Reliable
Date:July 6, 2010
By TexasSecretary
from Lubbock, Texas
Very fast and very reliable. Office users have been complimentary of flawless performance and speed.
Expertise: Professional or Expert
Use: Small Business (Up to 25 Employees)
Brother products owned: More than 5
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Review 7 for IntelliFax-2820
Overall Rating:
(
out of
5
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Great Fax Machine
Date:May 6, 2010
By texgal
from Texas
We own a small constuction company and do all of our invoicing and bids using the Brothers Fax. It is great for a small company. We have owned a Brothers before and they are an asset to our company. We probably use it every day!
Expertise: Professional or Expert
Use: Home Office (Business Use)
Brother products owned: 2
3 of 3 found this review helpful.
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Review 8 for IntelliFax-2820
Overall Rating:
(
out of
5
)
Date:May 1, 2010
By veteran
from new york city
It's a great machine and I would tell others about it. The only draw backs I have with it was setting up the broadcasting and no cd to setup other options. But everything else is super.
Expertise: Hobbyist/Enthusiast
Use: Home Office (Business Use)
Brother products owned: 3
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Review 9 for IntelliFax-2820
Overall Rating:
(
out of
5
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Best quality for the money.
Date:May 1, 2010
By 3snakes
from Rockville, MD
This is an "office quality" machine at a "home user" price. It's "heavier-duty" than anything else at this price point, as it's virtually identical mechanically to much more expensive models. As a bonus it's a fast laser printer with excellent print quality, and with a low cost per page! The slower 14.4 modem makes no difference unless you often send faxes "long-distance", or more than 5 or 10 pages per transmission. It's also easy and intuitive to use, and I've had no problems whatsoever. After using this, I purchased a Brother fax machine for my office. I highly recommend it.
Expertise: Advanced Amateur
Use: Home (Personal Use)
Brother products owned: 2
5 of 5 found this review helpful.
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Review 10 for IntelliFax-2820
Overall Rating:
(
out of
5
)
Brother Has the Ease of Use
Date:May 1, 2010
By Lynn
from Wisconsin
I always use the Brother brand then I know the ease for set up and use is made for easy direction in the information booklet The high quality and ease of the use especially of a new product is why I ONLY look for the Brother brand when I need a item for replacement The cost is always in my budget also. A purchase of a Brother product is the only way to buy at my office..
Expertise: Advanced Amateur
Use: Home Office (Business Use)
Brother products owned: 3
0 of 1 found this review helpful.
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